ZC88 Privacy Policy — How We Protect Your Data

1 Introduction

ZC88 ("the Platform", "we", "us") is an online sports betting and gaming entertainment platform operating at zc88.pw and serving players in Pakistan. As part of running this service, we collect and process certain personal information from our registered players and website visitors. This Privacy Policy explains precisely what data we collect, the reasons we collect it, how long we keep it and what your rights are in relation to it.

We take privacy seriously. This is not a formality — it is a commitment. Pakistan players trust ZC88 with their names, contact details and payment information, and we handle that information with the same level of care we would want applied to our own. If you ever have a question about how your data is being used, the ZC88 support team is available around the clock to provide a clear answer.

This Privacy Policy should be read alongside the ZC88 Terms and Conditions, which govern your overall use of the platform. Together, these two documents form the complete agreement between you and ZC88 regarding your account and the data associated with it.

2 What We Collect

ZC88 collects personal data in two ways — information you provide directly, and information collected automatically as you use the platform. Here is a breakdown of both categories:

Information you provide directly:

• Full name and date of birth, collected at registration to verify you are 18 or older
• Email address and mobile number, used for account communication and support
• Residential address in Pakistan, collected as part of the identity verification process
• Government-issued ID details, requested during the KYC (Know Your Customer) verification process when required for withdrawal approval
• Payment method details — this includes your JazzCash or Easypaisa number, bank account details or other payment identifiers used to process deposits and withdrawals in PKR
• Communications you send to ZC88 support via chat, email or any other channel

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser details
• Login timestamps and session duration data
• Pages visited, games played and betting activity on the platform
• Cookie data and similar tracking technologies as described in Section 7 below

We collect only what is necessary. If a piece of data is not needed to operate your account, process your transactions or keep the platform secure, we do not collect it.

3 How We Use Your Data

The personal data ZC88 collects is used for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect given the nature of the service. The key purposes for which your data is used are as follows:

We will never use your data for purposes that are incompatible with those listed above. If our use of your data is ever going to change in a material way, we will update this Privacy Policy and notify you before those changes take effect.

4 Legal Basis for Processing

ZC88 processes your personal data on the following legal grounds depending on the specific purpose involved:

• Contract performance: Processing your data to register your account, process deposits and withdrawals, and provide you with access to sports betting and gaming services on the platform.
• Legitimate interest: Using your data to prevent fraud, maintain platform security, perform analytics to improve our service, and detect and investigate suspicious account activity.
• Consent: Sending you promotional communications about ZC88 bonuses, PSL and T20 cricket betting offers, new slot games and platform updates — but only where you have explicitly opted in. You can withdraw this consent at any time.
• Legal obligation: Retaining certain records and carrying out identity verification as required to fulfil legitimate compliance and record-keeping obligations.

5 Who We Share Your Data With

ZC88 does not sell your personal data to anyone. Period. We may, however, share your data with a limited set of trusted third-party service providers who help us operate the platform. These include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners require certain account details to process PKR deposits and withdrawals on your behalf. They receive only what is strictly necessary to complete a transaction.
• Identity verification providers: Where KYC checks are required, your ID details may be shared with a certified verification service to confirm your identity. These providers are bound by strict data protection obligations.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection systems to identify and prevent suspicious activity across the platform.
• Game software providers: Live casino and slot game providers may receive session-level data (such as bet amounts and game outcomes) as part of the technical operation of those games. They do not receive your personal identification details.
• Analytics services: Aggregated, anonymised usage data may be processed by analytics tools to help us understand how players use the platform and where improvements can be made.

All third parties who process data on behalf of ZC88 are required to handle that data securely, use it only for the agreed purpose, and not share it further without authorisation. We review our third-party arrangements regularly to make sure these standards are maintained.

6 Payment Data

All financial transactions on ZC88 are denominated in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or another supported method, the relevant payment details are transmitted securely to the appropriate payment partner to process the transaction.

ZC88 does not store your full mobile wallet credentials, card numbers or bank account passwords directly. What we do retain is a record of your chosen payment method identifier (such as a registered mobile number or masked account reference) so that withdrawals can be returned to the correct account and your payment history can be displayed in your account dashboard.

7 Cookies & Tracking Technologies

ZC88 uses cookies and similar technologies to keep the platform running smoothly and to understand how players interact with it. A cookie is a small file stored in your browser that allows a website to recognise your device on return visits and maintain session continuity.

The types of cookies used on zc88.pw include:

• Essential cookies: Required for basic platform functionality such as keeping you logged in and remembering your account preferences. Without these cookies, the site cannot function properly.
• Analytics cookies: Used to collect anonymised data about how visitors use the site — which pages are visited most, how long sessions last and where users navigate from. This helps us improve the ZC88 experience.
• Functional cookies: Allow the platform to remember preferences such as your language setting, preferred sports categories (Cricket, PSL, Football) and display options.
• Security cookies: Help detect and prevent fraudulent login attempts and suspicious session activity.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of your ZC88 account and some features may not work as expected.

8 Data Retention

ZC88 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our record-keeping obligations and resolve any outstanding disputes. The general retention principles we follow are:

• Account registration data is retained for the lifetime of your account plus a standard period after closure.
• Transaction records, including deposit and withdrawal history in PKR, are retained for the period required to support dispute resolution and financial record-keeping.
• Identity verification documents submitted during KYC are retained for the period required and then securely deleted or anonymised.
• Support communications are retained for a reasonable period to allow us to reference previous interactions if related issues arise again.
• Analytics data is aggregated and anonymised before long-term retention, so it cannot be traced back to any individual player.

When data is no longer required for any legitimate purpose, it is securely deleted or irreversibly anonymised. We do not hold onto data longer than necessary.

9 Data Security

ZC88 applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS across all pages of zc88.pw
• Encryption of sensitive data at rest within our storage systems
• Strict access controls ensuring that only authorised ZC88 personnel can access player data, and only to the extent required for their specific role
• Regular internal security reviews and monitoring of platform systems for unusual activity
• Secure integration standards required of all third-party payment and verification partners

While ZC88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play — keeping your ZC88 password secure, not sharing it with others and logging out of shared devices all significantly reduce your personal security risk. If you suspect your account has been compromised, contact ZC88 support immediately so we can take action to protect it.

10 Your Rights

As a ZC88 player, you have the following rights in relation to your personal data. You can exercise any of these rights at any time by contacting the ZC88 support team:

• Right of access: You can request a copy of the personal data ZC88 holds about you at any time.
• Right to correction: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. You can also update basic details directly through your account profile.
• Right to deletion: You can request that ZC88 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legitimate retention obligations.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of any previous processing.
• Right to restrict processing: In certain circumstances, you can ask ZC88 to limit how your data is used while a concern or dispute is being resolved.
• Right to data portability: You can request a copy of the data you have provided to ZC88 in a structured, commonly used format.

We will respond to all data rights requests as promptly as possible. In some cases we may need to verify your identity before processing a request to make sure the data is only released or modified at the account holder's direction.

11 Minors

ZC88 is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 18. Account registration requires confirmation that you are 18 or older, and identity verification may be requested to confirm age where there is any doubt.

If you are a parent or guardian and believe that a minor has registered on ZC88 or submitted personal data to the platform without your knowledge, please contact our support team immediately. We will investigate and take appropriate action including account closure and secure deletion of any data associated with an underage registration.

12 Changes to This Privacy Policy

ZC88 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable obligations. The date shown at the top of this page always reflects when the policy was last revised.

Where changes are significant — for example, if we start collecting a new category of data or sharing data with a new type of third party — we will make reasonable efforts to notify active players before those changes take effect. For minor or clarificatory updates, posting the revised policy on this page is sufficient notice.

We encourage you to check this page periodically. Continued use of ZC88 after a policy update is posted constitutes acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, please reach out to the ZC88 support team. Our support is available 24 hours a day, 7 days a week through the live chat feature on zc88.pw.

You can also contact us by email. Our support address is shown in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will always do our best to give you a clear, straightforward answer.